cancel
Showing results for 
Search instead for 
Did you mean: 

Date for upgrade from ADSL to Unlimited Fibre Extra

FIXED
sp4
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-04-2022

Date for upgrade from ADSL to Unlimited Fibre Extra

Hi, I was given a date of April 8 for the changeover from ADSL to Unlimited Fibre Extra (and ordered new router). So far router not yet received and no further communication on whether the original date of changeover has been delayed.

Could you update me on this please? Many thanks.

2 REPLIES 2
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Date for upgrade from ADSL to Unlimited Fibre Extra

Fix

Hiya @sp4

 

I'm really sorry for the confusion of the date the services are due to change and for any frustrations this is causing. 

 

I can see that we did send an update here advising the services will switch on 15th as this will be the first available engineer to go out and do the external work needed to complete the switch. 

 

Is there anything else I can help with today? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
sp4
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-04-2022

Re: Date for upgrade from ADSL to Unlimited Fibre Extra

Thanks, appreciated.