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Database won't accept surname for bt switch
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Database won't accept surname for bt switch
24-11-2022 4:34 PM
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Hi there
I tried switching BT Home Essentials. My surname is a single letter. Unfortunately neither plusnet nor bt could enter a single letter when checking my national insurance number.
I asked if I could send a photo of my dwp entitlement letter as proof but it can't be done that way.
Can anyone help please?
I tried switching BT Home Essentials. My surname is a single letter. Unfortunately neither plusnet nor bt could enter a single letter when checking my national insurance number.
I asked if I could send a photo of my dwp entitlement letter as proof but it can't be done that way.
Can anyone help please?
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Re: Database won't accept surname for bt switch
24-11-2022 4:49 PM
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Moderator's note(s):
Thread moved from Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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- Database won't accept surname for bt switch