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Database won't accept surname for bt switch

akirsten13
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎05-02-2016

Database won't accept surname for bt switch

Hi there

I tried switching BT Home Essentials. My surname is a single letter. Unfortunately neither plusnet nor bt could enter a single letter when checking my national insurance number.
I asked if I could send a photo of my dwp entitlement letter as proof but it can't be done that way.

Can anyone help please?
1 REPLY 1
Mav
Moderator
Moderator
Posts: 22,284
Thanks: 4,699
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Registered: ‎06-04-2007

Re: Database won't accept surname for bt switch

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
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