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Contract renewal

FIXED
Dev
Rising Star
Posts: 221
Thanks: 3
Fixes: 1
Registered: ‎01-08-2007

Contract renewal

I have renewed my contract with PN. However, the old contract and price still appear on my dashboard and it seems that the new bill was charged at the old price when I was advised that the new contract went live on 06/06/22. 

4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,740
Thanks: 588
Fixes: 162
Registered: ‎27-04-2007

Re: Contract renewal

Hi there @Dev, I'm really sorry for the issue with this. It looks like the new contract hasn't activated correctly for some reason. Would you prefer us to credit the over-payment against your account balance so that it deducts from the next bill or would you prefer a refund? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dev
Rising Star
Posts: 221
Thanks: 3
Fixes: 1
Registered: ‎01-08-2007

Re: Contract renewal

Thanks, Adam, can you credit my account. Thanks a lot. 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Contract renewal

Fix

Good afternoon @Dev, thanks a lot for getting back to us. That's all been sorted out for you, I've also sent an email across across explaining what's gone wrong, and what we're doing to rectify things going forward. You'll also be able to access the open ticket here

 Adam
 Plusnet Help Team - Leeds
Dev
Rising Star
Posts: 221
Thanks: 3
Fixes: 1
Registered: ‎01-08-2007

Re: Contract renewal

Thanks a lot Adam.