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Contract length

Hoghtonboy
Newbie
Posts: 2
Registered: 12-08-2016

Contract length

My 18 month contract expired and rang PN this week to renew, after 30 mins on hold got through to an agent and renewed again with a 18 month contract, (unlimited fibre, 76 mb, phone package) Received an email confirming the contract but the email stated 24 months! Has anyone else had this problem?

regards

6 REPLIES
leadhead
Hooked
Posts: 8
Registered: 11-07-2012

Re: Contract length

Why would you want to renew your contract....Why didnt you just let it run without a contract....

Superuser
Superuser
Posts: 1,716
Thanks: 281
Fixes: 3
Registered: 05-11-2008

Re: Contract length

Because usually when you renew your contract , you get a discount every month. 

Mike

Mike
leadhead
Hooked
Posts: 8
Registered: 11-07-2012

Re: Contract length

Well if thats correct...thats something I've learnt tonight...What type of discount are we talking about...although I realise it will vary...I've been with Plusnet for 4 years and havent renewed, but am looking to change to unlimited and maybe increase my speed to 80mb....but have read of horror stories when people have upgraded their speeds, and its actually gone down a lot.

Hoghtonboy
Newbie
Posts: 2
Registered: 12-08-2016

Re: Contract length

Hi, Mike is right you can often negotiate a deal when with a contract commitment. It's the 24 month that I'm confused with. 

Superuser
Superuser
Posts: 1,716
Thanks: 281
Fixes: 3
Registered: 05-11-2008

Re: Contract length

@Hoghtonboy you need to speak to customer options team to see what offer you can get .

Currently on the fibre extra they are offering it for new customers at £5 a month for six month , then £19.99 a month ( £ 27.49 if in market A) for 12 month , plus £ 17.99 a line ,

Vodafone offer the same package for an all in one price of £ 28 a month standard price ( £ 49 set up) ,

@leadhead the COT team offer 18 and 24 month contracts, seems like they have mistakenly put you on 24 month , am sure when a PN rep sees the thread they will change it to 18 months as agreed, you could also ring the call center.

Mike 

 

 

Mike
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Contract length

Hi Hoghtonboy,

Thank you for getting in touch with us regarding this issue via our community forums.

I have listened to the call and can confirm that the contract was added incorrectly and this has now been amended. You can find the confirmation of this in my ticket response located here in this link https://www.plus.net/wizard/?p=view_question&id=131328955

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team