Contacting Plusnet

Brian463 · ‎24-07-2025

Hi

I'm a new PlusNet customer. I tried to contact the support team today using the two phone numbers I could find. But in both cases, my calls either failed to connect or I got a message saying "this service is temporarily unavailable, please try later".

Is this normal?

How can I contact the support service?

Thanks

Brian.

jab1 · ‎24-02-2012

It is not normal - they have a fault of which they are aware.

John

Brian463 · ‎24-07-2025

thanks for letting me know

Musicegbdf · ‎24-07-2025

Just seen a report that there is a large outage of a variety of networks ! EE , BT , 3 , and Vodafone....

jab1 · ‎24-02-2012

They are mobile, not VoIP/Fixed line networks.

John

Musicegbdf · ‎24-07-2025

Interesting coincidence?
Hopefully, they will get sorted soon .

jab1 · ‎24-02-2012

Reading a Techradar thread on this, it could be related.

John

Townman · ‎22-08-2007

@jab1

These days one needs to be mindful that VoIP is the back bone of everything, both mobile and 'landline' ... even where the 'last leg' is analogue.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

jab1 · ‎24-02-2012

@Townman - I am - note my 'it could be related' comment. 😉

John