Completion date deleyed

[#1]

I am currently switching from BT to Plusnet and thought it would be a smooth transition but for some reason my even though my completion date was supposed to be yesterday, I am still without a working broadband. I feel disappointed as I used to be with Plusnet and the service was great then so I don't understand why this complication was caused.

[#2]

@grazm78 Are there any tickets/questions (open or closed) on tour account, or any details on your order tracker?

[#3]

The only information I have is that there is currently a delay with my installation and that they are working to sort it all out.

[#4]

Ah, so it sounds like BT/Openreach have hit one of their 'problems' - unfortunately you will just have to wait until that monolith sorts itself out.

[#5]

Hi @grazm78 

I'm sorry to hear this happened.

Are you up and running now?

If not drop me a PM with your username and I'll take a look

[#6]

It's been a week since my broadband was supposed to be connected yet I am still without any internet. Really great service from Plusnet.

[#7]

@grazm78 Have you sent the information you were asked for?

[#8]

Sorry, but no one asked me to send any information and no one clarified what sort of Information I needed to send and where.
I got a PM two days ago and was assured that my order is completed and my broadband was due to be activated within 24-48h.

[#9]

See post #5 above. As I’m not PN staff I can’t answer anything else.

[#10]

Oh you meant my username yes I sent it.

[#11]

@grazm78 When you say your service isn't live, have you tried it?

[#12]

Router is connected and it has an orange light but I think should've received a message from Plusnet stating that the broadband is activated but I haven't received anything like that yet.

[#13]

You don't - unfortunately - always get that message. Try resetting the Hub - push a paper clip or similar into the reset hole on the back of the Hub, keep the switch closed until the light turns green, release and wait about 5 minutes. What happens?

[#14]

Router is connected and it has an orange light

Solid orange or flashing ?

[#15]

Ooops - maybe I should have asked that.