Cease on the line ended yesterday, when will my broadband activate

[#1]

I recently purchased my first home and on the 11th September I signed up for Full Fibre 500 and was originally told that my activation date would be 25th September. On both 22nd and 24th I received texts and emails telling me a cease on the line put on my the previous owners ISP (BT I believe) will be delaying my activation until after the cease has completed on 13th October. 

It's now 14th October and I haven't had any kind of update or information on when my broadband will be activated. I just need to know how long it will take for us to be able to have wifi in our home please.

[#2]

Welcome to the forum, @arosycrumpet I am guessing that this is an FTTC connection? If so, I would say 3 - 5 days, but you can always call Plusnet Support for a (hopefully) better idea.

[#3]

@arosycrumpet 

Check to see if there is any information on your account.

https://www.plus.net/wizard/?p=search

If there's not, the quickest way will be to phone Support - the order probably needs to be re-submitted.

A staff member may pick this thread up but there's no guarentee.

Brian

[#4]

They will likely have replaced the order today and are waiting confirmation of a date from Openreach.

[#5]

Thanks for the replies! Yes it’s an FTTC connection and the link has helped somewhat as I saw they updated my “Question” about the cease on the line this morning and it says that the Question is now off hold and I should receive an update soon so finger crossed I hear something asap