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Cancelled account-

steverobs2017
Dabbler
Posts: 12
Registered: ‎28-11-2019

Cancelled account-

Hi. I run out of contract in June. Didn't realise until ive seen my last 5 bills ! 🥲🥲
Now its cancelled completely. Is there a way I can get a new deal
5 REPLIES 5
Townman
Superuser
Superuser
Posts: 29,319
Thanks: 13,454
Fixes: 251
Registered: ‎22-08-2007

Re: Cancelled account-

If you do not have an account with Plusnet, you’ll be able to get a new customer deal.

How was the account cancelled?  Indeed, why?  You could have got a reasonable renewal deal.  How did you miss the “you’re approaching the end of your contract” emails?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

steverobs2017
Dabbler
Posts: 12
Registered: ‎28-11-2019

Re: Cancelled account-

Yes. Managed to miss emails. No offer to renew anymore in the account. 😬🤦
PhilipHeyes
Seasoned Champion
Posts: 1,307
Thanks: 523
Fixes: 23
Registered: ‎10-11-2021

Re: Cancelled account-

Visit any ISP's website and sign up as a new customer.

ExForce9
All Star
Posts: 659
Thanks: 337
Fixes: 11
Registered: ‎04-07-2026

Re: Cancelled account-

@steverobs2017 

 

You can do better elsewhere, now Plusnet has abandoned all the great features that it once had, have outsourced their online help team to EE staff who have no access to the Plusnet systems, and are no longer particularly good value over the entire contract period when you take into account the annual price increases.

 

Have you investigated whether you have access to any AltNet FTTP networks at your address ?,  as Altnets can often provide lower cost FTTP than Openreach, and typically have much faster upload speeds on comparable download speed packages.

.

steverobs2017
Dabbler
Posts: 12
Registered: ‎28-11-2019

Re: Cancelled account-

Thank you. Ill go down the route of another provider. The support really really poor .