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23-11-2018 11:35 AM
I am moving house next week, and have ordered a phone/broadband package with plusnet. However, I received an email yesterday saying my order has been cancelled.
23-11-2018 6:30 PM
Hi @koswald1000,
I'm sorry that your order was cancelled, I appreciate you need to know why this happened.
I have looked into this and have sent you a response here.
Let us know if you need anything further.
Thanks - LF.
