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Broadband started but no router!

blackcats12
Newbie
Posts: 1
Registered: ‎17-10-2022

Broadband started but no router!

Not a great start. I have been told that my broadband service is up and running, but I have no router still! Any ideas on tracking this thing down? I had an email on Wednesday 12th to say it was shipped but nothing. I have spent over an hour on hold on the phone and still going... 

2 REPLIES 2
jab1
Legend
Posts: 18,906
Thanks: 6,196
Fixes: 285
Registered: ‎24-02-2012

Re: Broadband started but no router!

Royal Mail strike action is playing havoc with deliveries.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
Fixes: 317
Registered: ‎04-04-2007

Re: Broadband started but no router!

@blackcats12 - it did indeed leave the warehouse on the 12th. Sorry to hear it's not with you.

It was sent using First Class mail, however I've a suspicion the strike activity on the 13th has played a part in why it still hasn't shown.

Might be worth contacting your local sorting office to see if it's there.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵