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Broadband order delayed

woxiangchizhaji
Newbie
Posts: 1
Registered: ‎15-10-2022

Broadband order delayed

My broadband was scheduled to be activated 14 October. But I have received a text saying my order is delayed without any explanation. The service line is always occupied. Is there anyone telling me what happened?
3 REPLIES 3
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Broadband order delayed

@woxiangchizhaji it will probably be quicker to phone Plusnet and wait to talk to someone as the forum staff are taking 2 days to reply to initial queries currently (on average).

Ex - Plusnet Customer (2009 - 2023) now with BT
Mav
Moderator
Moderator
Posts: 22,152
Thanks: 4,653
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Registered: ‎06-04-2007

Re: Broadband order delayed

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
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Registered: ‎21-04-2017

Re: Broadband order delayed

Hi there!

Sorry about the delay, I can see we got you up and running yesterday afternoon. Is all okay now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet