Broadband order.

[#1]

I have an ongoing order for fibre broadband which is due to complete on 28th. However straight after placing the order my cabinet said there was a waiting list (available prior to ordering) and now doesn't show FTTC as an option at all. I'm a little concerned that this order will not complete and I will be left with no connection at all as my current provider will cease on the 28th. Can anyone assist in this please.

[#2]

There's a chance that Plusnet will set you up on ADSL for the time being, then move you on to VDSL once a 'space' becomes available.

If you ordered a PNHub One, this will work on either. IF they put you on ADSL, assuming this goes to plan, the only other drop you should see is when they move you over to fibre.

Ask nicely and they may even 'compensate' you for the inconvenience...?

(plus you'd probably be better off waiting until a member of staff reads this and let them sort this out for you)

[#3]

Moderators Note

This topic has been moved from Fibre to My Orders

[#4]

Thanks for getting in touch.

I've checked your order and it's definitely for FTTC so you shouldn't end up getting cut off.

It's likely that your order or another one has got the last available port hence the waiting list message

[#5]

@MatthewWheeler Thanks for getting back to me. yes I noticed the cab status changed to waiting list shortly after ordering, what concerned me more was the fact the cab status yesterday made no mention of fibre at all, although I found it strange as I already have fibre with another isp (I'm switching to you) from the same cab, and I didn't want to end up on ADSL as that is almost useless to me.

[#6 · Accepted solution]

Thanks for getting back in touch @Nick63. From checking the orders, there's no reason to suggest they won't complete as planned on 28/03/2019. They are progressing as they should and as mentioned by my colleague the order is definitely for FTTC.

We'll let you know via SMS and email once the orders are active. If there is anything else we can help with, just let us know.