Broadband order delayed
I've received a text stating that my broadband order has been delayed. But there's no further information in the text, or on my account page when I log in, and I've been unable to get through to Customer Service on the phone despite waiting ages.
Is there a way I can find what's going on? I've already been charged for the package though!!
Thanks in advance.
Re: Broadband order delayed
I'm very sorry to hear that there's been a delay. I've had a look over the account and I can see that there's an open support ticket on the account that will be updated with any news regarding the orders. This can be accessed here. If you run into any further issues, please let us know and we'll be happy to assist.