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Broadband activation

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Grafter
Posts: 31
Thanks: 3
Registered: ‎08-07-2015

Broadband activation

Trying to help a distant friend with her new PN contract setup - she has the router and I have got her to connect the Cat5 cable, but she is not sure if/when the service is live. There is, she says, a 40 minute wait on your line and chat is inactive. If I give you her username can you tell me when she can expect to connect?

3 REPLIES 3
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Grafter
Posts: 31
Thanks: 3
Registered: ‎08-07-2015

Re: Broadband activation

Should add orange light and phone line active.

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Grafter
Posts: 31
Thanks: 3
Registered: ‎08-07-2015

Re: Broadband activation

Hello - are you all self-isolating?

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Plusnet Help Team
Plusnet Help Team
Posts: 14,910
Thanks: 406
Fixes: 116
Registered: ‎27-04-2007

Re: Broadband activation

Hi there, sorry for the delayed response Mike. We're busier than usual and operating under unusual circumstances as I'm sure you know. 

 

Please feel free to send me a private message with your friend's username and I'll have a look into that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team