Broadband activation

[#1]

Trying to help a distant friend with her new PN contract setup - she has the router and I have got her to connect the Cat5 cable, but she is not sure if/when the service is live. There is, she says, a 40 minute wait on your line and chat is inactive. If I give you her username can you tell me when she can expect to connect?

[#2]

Should add orange light and phone line active.

[#3]

Hello - are you all self-isolating?

[#4]

Hi there, sorry for the delayed response Mike. We're busier than usual and operating under unusual circumstances as I'm sure you know. 

Please feel free to send me a private message with your friend's username and I'll have a look into that for you.