Broadband activation

[#1]

Hi, the Openreach engineers connected fibre to my house and plugged in the router. It showed blue for a minute or two during which time the engineer showed me the net speed. However, it turned orange a minute or two later. He said it should resume in a couple of hours but it’s been 10hours now and no change. Really needed the internet to work over the weekend, so could use some help

[#2]

The username is my name on the admin page.

[#3]

@jikuthomas Is this FTTC - via a telephone master socket, or Full Fibre - via an ONT?

[#4]

Moderator's note:
Thread moved from Broadband to My Order

[#5]

I don’t have a telephone nor a telephone socket. So I guess it must be the ONT?

[#6]

Please see my avatar as I wasn’t sure how I could post the image in the chat. Apologies

[#7]

Like this?

[#8]

Yes that’s the one.

[#9]

Yep, like that. 😉

Try removing the cable fron the back of your Hub, wait about 30 seconds, and then reinstall it.

[#10]

Tried that, didn’t help. Still orange

[#11 · Accepted solution]

OK - one last idea before I retire for the night. On the right-hand side of the ONT is a pinhole - press a paper-clip or similar into that until the lights change, wait until they go  solid green and see if your Hub connects.

If it doesn't, all you can do is call Plusnet in the morning a report a fault.

[#12]

Eureka!! I had reset twice before this and it didn’t work. Glad I tried a third time after your advice. Thanks for your help.

[#13]

I love a result! 😀