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Broadband activation query

jmalmeida
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2020

Broadband activation query

Hi, I was supposed to have had my broadband activated on the 25th up to midnight but no one sent me any message about said activation. When I go on order tracker the activation date has been substituted by weird characters, care to help me with this situation?

Thanks in advance
3 REPLIES 3
Strat
Moderator
Moderator
Posts: 31,000
Thanks: 3,672
Fixes: 554
Registered: ‎14-04-2007

Re: Broadband activation query

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 96.0.1 (64-bit)


jmalmeida
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2020

Re: Broadband activation query

Is anyone reading this? I've tried calling your costumer service but at 10am in the morning on a Monday there's a high amount of calls and I'm not being put through.
Can anyone help me?
I want my broadband since at then moment I have none.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: Broadband activation query

Thanks for your post @jmalmeida

From what I can see this is resolved now and you're online

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team