Broadband Product Stuck in my Basket for a week

[#1]

Hi, 

I went via Quidco to obtain a broadband product (Fibre 145) and almost got to the end of the process including creating a username and notifying my current provider (BT) when my address looked slightly off so I attempted to alter, which spun me out, being worried about the tracking cookie I wanted to start again. However no matter what I do, even logging in via a different machine on a different browser it's still there in the basket!

My username I created on the account is <redacted>. 

I rang customer services and while initially skeptical he rang internally and found out this was a thing and said to post here, so here you go! 

Thanks

Andrew 

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

Moderator's note:
Thread moved from Broadband to My Order. 

[#3]

Hi @waverbridge,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your order, and that the team haven't been able to resolve this when you've reached out. This wouldn't be something we would be able to resolve here, so you would need to reach back out to our Sales team, who can complete your order for you.

Rach