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Broadband Activation date passed

barbara97
Newbie
Posts: 1
Registered: ‎28-05-2023

Broadband Activation date passed

I placed an order on 06/05/2023 and I was given an activation date of 23/05/2023. It’s the 28th today and Still no internet access. I have now been left completely without internet access as my previous provider how now closed my account. I have tried contacting Plusnet multiple times this morning (who claim to be open 8-8 everyday) but after trying multiple number I get the same message after few min of automated system it seems to put me through and then it goes “sorry this line is closed”. My order status is showing as “Your order is currently being processed” which I don’t understand as the activation date now is well passed..
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,426
Thanks: 5,947
Fixes: 423
Registered: ‎30-07-2007

Re: Broadband Activation date passed

I have now been left completely without internet access as my previous provider how now closed my account.

Did you cancel directly with the previous provider ?  Sounds like they put a cease on your line which will have prevented any other supplier placing an order to take over the line.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
Fixes: 481
Registered: ‎01-01-2012

Re: Broadband Activation date passed

Morning @barbara97 

I'm really sorry to hear your order hasn't been completed yet.

I've spoken with our suppliers who have advised that the order is closed in one system but not another. 

They've raised what's known as a bridge case to get that sorted for you and we should have an update within the next 48 working hours.

We'll monitor this for you and we'll be in touch as soon as we know more

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team