cancel
Showing results for 
Search instead for 
Did you mean: 

Bothered... Sorry.

FIXED
keithdw
Grafter
Posts: 30
Thanks: 6
Registered: ‎16-07-2019

Bothered... Sorry.

So, I waited in today to get Fibre installed, and OpenReach cancelled with 30 minutes left of the 5 hour install window - had I done that, they'd have charged me... yet I have zero recourse for unreasonably late cancellation.

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,664
Thanks: 5,185
Fixes: 417
Registered: ‎30-06-2016

Re: Bothered... Sorry.

Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

iannewson
Rising Star
Posts: 79
Thanks: 24
Fixes: 3
Registered: ‎15-01-2016

Re: Bothered... Sorry.

Actually you are due compensation.

 

  • Compensation will be due if your broadband and/or landline engineer misses the scheduled appointment or doesn’t attend in the confirmed appointment slot we gave you; or
  • You've been given less than 24 hours' notice of a change or cancellation
  • We'll pay you £26.24 for each missed appointment


 

keithdw
Grafter
Posts: 30
Thanks: 6
Registered: ‎16-07-2019

Re: Bothered... Sorry.

Thank you... where does it say that?

iannewson
Rising Star
Posts: 79
Thanks: 24
Fixes: 3
Registered: ‎15-01-2016

Re: Bothered... Sorry.

Fix