Back to Openreach

[#1]

I was with Sky FTTP for 18 months, leaving a year ago. I moved to Zzoomm who use their own network. The Zzoomm engineers installed their own fibre cable and ONT, and left the Openreach ones in place saying they weren't allowed to touch them anyway.

My 12 month contract with Zzoomm ends in 4 weeks, but I've had unstable internet for the last 2 months which they've not been able to fix so I'm looking at moving to Plusnet, on either 145 or 300.

Should everything have been left in place as if I'd simply moved from one Openreach ISP to another? Or would it be an engineer visit to check things? Would I need to let Plusnet know after applying that the Openreach equipment hasn't been used for a year?

Thanks.

[#2]

As an initial suggestion, I would power up the Openreach ONT, so that it shows as 'live' when they do the initial checks.

[#3]

@YellowHammer 

With the Openreach ONT powered on, which lights are Green, excluding the LAN port if disconnected are any Red?

[#4]

@YellowHammer 

As stated by @jab1 the ONT must be powered up prior to submitting the order. OpenReach will do a remote test and if the ONT passes they accept the order. As far as I'm aware no engineer visit is required under these circumstances.

As you are on a totally different network you can submit the OR order any time you like. You might end up paying for two services for a short period of time.

Brian

[#5]

I've plugged the Openreach ONT and left it for 15mins. It's got:-

Power: Solid green
PON: Flashing green
LAN: Off (no ethernet cable plugged in)
Alarm: Off

[#6]

@YellowHammer As expected, given that it has no OR  service connected to it, but at least it is still 'live' so far as OR  are concerned - the flashing PON is it trying to establish a connection, which it obviously can't.

[#7]

@YellowHammer 

If you use your own router (rather than Zzoom's supplied one) it needs to support PPPoE at the speed you buy from Plusnet.

If you get Plusnet's router then it's an older model so the WiFi may be a bit limiting but it "just works" when plugged in.

[#8]

The Router is WiFi 5 so only limiting on wireless links above 500Mbps. These self configure so you are recommended to get one to make sure that the service is properly configured, up and running before tinkering with your own hardware. If you ever have problems it also aids Plusnet diagnosis if have one in circuit.

[#9]

Just thought I'd do a quick update. After speaking to Zzoomm yesterday they've allowed me to leave without any fees. I put the order in yesterday for Plusnet Full Fibre 300. This should go live this Thursday so only 3 days. Don't know if the router will arrive in time.

Glanced at the ONT this morning and I've got a solid green PON light. Does this mean it's all set up successfully ready for Thursday?

Thanks for previous help.

[#10]

@YellowHammer You should have an email advising when the router is despatched - giving a tracking number. They are despatched via RM Tracked24, and should arrive the next day, preconfigured and ready to plug in.

You could always ask PN Support if they have ordered/despatched it.

[#11]

Just logged in. It says that the router will be despatched shortly.

I've noticed that where I chose the 21st for activation and have had an email confirming that, the portal says completion date 22nd, unless it always shows completion date a day after the activation day? No biggie either way.

[#12]

The date can be confusing - it is any time up to 23.59 on the 21st, so the system picks the day after. Weird, I know.