Another 'no Reward Card email received' post

[#1]

Apologies for another post about not receiving an expected Reward Card but I wonder if some kind soul who's monitoring the forum could have a look to see what's happening on my account.

I ordered Plusnet Fibre on the Plusnet website on 31 October, switching from BT, and my Plusnet service was activated on 24 November, the day I'd requested. I'm pretty sure I was offered a Reward Card (I think for £50) as part of the switching process, although I don't seem to have any record of that – only the line in my Contract Summary document "If your package includes a reward card we'll send you information on how to claim this separately". 

So my activation date was 15 working days ago and I gather I should have had an email by now telling me how to claim.

I'm happy, of course, to provide further details if that would help.

Colin  

[#2]

Hi @ColinDC,

Welcome back to the Community!

I've passed this onto our team now, and I'll let you know what I hear back about your Reward Card.

Rach

[#3]

Thanks, @Rach_H . Very grateful. 

Colin

[#4]

Hi @ColinDC,

I've heard back from the team about this, and they have advised that you are not eligible for a Reward Card.

Rach

[#5]

@Rach_H 

I'm not sure why I'm not eligible, but I guess the promotion must have been withdrawn between the time I first looked at what Plusnet was offering and when I actually ordered the package, maybe an hour later. Or perhaps I'd been looking at a different package.

Anyway, many thanks for investigating for me.

Colin