cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Activation

annmarie2
Newbie
Posts: 2
Registered: ‎18-09-2025

Activation

‎18-09-2025 4:14 PM

My email says my broadband will be activated on 18th September but when I log into my account the date is 19th September
Message 1 of 4
(338 Views)
Reply
0 Thanks
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 18,462
Thanks: 7,850
Fixes: 528
Registered: ‎30-07-2007

Re: Activation

‎18-09-2025 4:22 PM

@annmarie2 

but when I log into my account the date is 19th September

That actually means 'by 00:00 19th September' which effectively means any time on the 18th! 

Confusing isnt it...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 2 of 4
(332 Views)
Reply
0 Thanks
annmarie2
Newbie
Posts: 2
Registered: ‎18-09-2025

Re: Activation

‎18-09-2025 4:24 PM

Thanks, it is a bit confusing
Message 3 of 4
(328 Views)
Reply
0 Thanks
Townman
Superuser
Superuser
Posts: 28,173
Thanks: 12,585
Fixes: 236
Registered: ‎22-08-2007

Re: Activation

‎29-09-2025 10:08 AM

@annmarie2 wrote:
... when I log into my account the date is 19th September

Does it actually say midnight on 19th September?

Most folks think "midnight" is the end of the day, whereas in fact, it is the very start of the day - 00:00:00

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 4 of 4
(228 Views)
Reply
0 Thanks