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Activation time

FIXED
a4pacific
Newbie
Posts: 2
Thanks: 1
Registered: Tuesday

Activation time

Just joined Plusnet and I received this text:


Your broadband service is due to become active by midnight on 11/12/2018.

 

I am a bit confused as to when exactly is the activate time. The text says 11th, will it be 00:01 on 11th or 23:59 on 11th?

 

Thanks

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,495
Thanks: 1,020
Fixes: 198
Registered: ‎25-03-2015

Re: Activation time

Fix

Hi @a4pacific, apologies for any confusion this has caused.

 

The order can complete any time up until midnight (23:59) on the committed date which is actually the 10th, however the automated email/text that goes out advises midnight of the following day (00:00/00:01)

Generally speaking orders wouldn't take until that late at night to complete, so you should be online some point during the 10th, but let us know if you're still not able to get online on the 11th and we'll get that chased up for you.

 

I hope this clears things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
a4pacific
Newbie
Posts: 2
Thanks: 1
Registered: Tuesday

Re: Activation time

Thank you HarryB for clarification. I am really looking forward to Plusnet after BT. BTW The router arrived this morning.