Showing results for 
Search instead for 
Did you mean: 

Activation time - been waiting 5 weeks

Posts: 2
Registered: ‎17-12-2018

Activation time - been waiting 5 weeks

Hi, i’ve been waiting 5 weeks to be connected.

Now I know you say it takes at least 10 working days. 25+ seems a bit extreme. Any updates? Is there an issue with the order?

Thanks. Oliver.
Posts: 27,830
Thanks: 5,834
Fixes: 1,404
Registered: ‎11-01-2008

Re: Activation time - been waiting 5 weeks

Moderators Note

This topic has been moved from Fibre to My Orders



Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 23,657
Thanks: 8,463
Fixes: 1,383
Registered: ‎21-04-2017

Re: Activation time - been waiting 5 weeks

Hi Oliver.

I'm sorry to see you've not had an update on your order in so long.

From what I can see it looks like your account was being managed by our automated system, which failed to process the order on this occasion. Sad I've manually progressed the order with our suppliers now.

We'd still need to take over a working line, so your activation will be in around 10 working days, but we'll confirm this for you soon. As we're importing your telephone number as part of the order, I'd allow 1-3 working days for confirmation of your activation date, because our suppliers would need to send a pro-forma to your existing provider for them to accept.

Apologies for any inconvenience we've caused.

If you need any further assistance, please feel free to post back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team