Activation date

[#1]

Hi

I am a new customer to plusnet and selected an activation date far in advance to line up with my previous home’s provider.
However I would actually like to start this one week earlier on the 1st December, is this change possible?

My activation does not require an engineer.

Thanks.

[#2]

Hi Jenny, welcome to the forums. People here are very helpful but this is a question for Plusnet, whose support team do their best but can't always watch the many daily posts here. For this reason I suggest you give them a ring asap as you haven't much time left for them to action it. We hope all goes smoothly for you.

Mike

[#3]

Hi @Jennywalker92 

I've put in a request to change the activation date to the 1st for you. Just to set the right expectation with you it might not be possible at this stage but I'll get a confirmation/otherwise within the next couple of days so I'll get back to you with an update. 

[#4]

That’s great, thank you so much for your help.

[#5 · Accepted solution]

Hi @Jennywalker92 Good news, the order has been confirmed for completion on 1/12/23

Glad we could get that done for you and do shout up if there's anything else I can help with. 

Adam