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Activation Date / Router Dispatch

FIXED
Naebad
Interested
Posts: 2
Thanks: 1
Registered: ‎03-10-2021

Activation Date / Router Dispatch

Hi,

I’m not really sure when my service is due to go live because the date I was given by Sky for transferring was the day after I signed up 🙄. I know I’m not transferred as I’m still using my setup configured with all the sky protocols and username etc.

Can you tell me when I’m being transferred, and when the router will arrive with me as there isn’t any information in my order tracker.

Thanks,

Chris
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Activation Date / Router Dispatch

Fix

Thanks for your post @Naebad and welcome to our Community Forums.

I've just checked your order and I can see it's due to complete with us on 07/10/21 and you should receive your new router before then. It can take anytime up to midnight on the day for our services to activate though so you may be without a service for a short time. Let us know if you've got any further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Naebad
Interested
Posts: 2
Thanks: 1
Registered: ‎03-10-2021

Re: Activation Date / Router Dispatch

Fantastic - I received the router today. Thanks for the activation date as well!
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Activation Date / Router Dispatch

Awesome, no problem @Naebad

Let us know if you need further help

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet