2 months too long
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2 months too long
4 weeks ago
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Signed up with plusnet beginning of September. Originally supposed to get set up mid September but it's been back and forth on what the delay was holding up my installation - Turns out a new pole needs installing and duct work needs to take place. I understand it's an openreach issue but why advertise full fibre if you cannot already provide the service in an area? It's quite an inconvenience.
My question is if I cancel now, do I still get any compensation owed for delayed activation and how long does this take to get sorted? I'm at my wits end now.
Thanks
Re: 2 months too long
4 weeks ago
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That pole and ducting will only supply a limited number of properties, the rest of the area is probably perfectly OK.
Re: 2 months too long
4 weeks ago
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@Berry24 Welcome to the Plusnet Community Fora.
Unless there is an independent network provider (Altnet) also providing a service in your area there is absolutely no point in cancelling. Every other supplier will also need this work to be completed, you will simply return to the back of the Openreach queue. Plusnet and all the other Openreach based ISPs sell services that Openreach advise as being available for supply to your premises.
Delayed activation compensation is only paid for the period after you have been given a confirmed appointment date for the service to be activated.
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Re: 2 months too long
3 weeks ago
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Sounds bad @Berry24
I'm in 2 weeks into a change from FTTC to FTTP and one of the 2 poles involved in routing the fibre to my place is now untouchable by Openreach as it needs to be replaced. It has a Red D on it.
I'm expecting an update next week but I'm not hopeful as it seems it can be months before a dodgy pole gets replaced if it's still functional (but not accessible).
I assume there must be the infrastructure in place to still supply what ever product you were on before you came to plusnet so I wonder why it's not possible to roll back to that?
Re: 2 months too long
3 weeks ago
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In more rural areas pole replacement timeframes can be measured in years.
Re: 2 months too long
3 weeks ago
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Hiya @Berry24
If a delayed order is cancelled before being completed, automatic compensation will stop at the cancellation date.
Please let us know if you need anything else in the meantime.
Re: 2 months too long
3 weeks ago
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Re: 2 months too long
3 weeks ago
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