whats going on about Cessation charge

[#1]

From BTs website
http://bt.custhelp.com/app/answers/detail/a_id/9778/~/how-do-i-request-a-mac-code%3F

Quote

In most cases you'll need a MAC to move from one broadband service provider to another. However, in a very small number of cases for certain types of (non-BT) broadband connection you follow a slightly different process.

Since PlusNet is a BT connection that would infer you do need a MAC code

[#2]

Hi albinocory,
I am afraid these guys are right....  We do need a MAC for the migration.  As soon as you have it, just let us know and we'll be on the case for you.
Best wishes
SAB

[#3]

Sharon
He is leaving you for BT not the other way round

[#4]

My sincerest apologies, I must have misread earlier in the thread.  I will have a look at it now and contact him directly once I know what the delay is.
SAB

[#5]

Hi again 
It was lovely to speak to you on the phone and I'm pleased that I was able to go someway into explaining the problems.  We'll have a chat next week as discussed, have a good weekend.
S 

[#6]

Hi,
Yeah it was a good chat and thanks for the explanation it cleared a lot up and has put us at ease for the weekend knowing it was correct what we have been told by BT and because there is lack of communication between ISP's, BT Wholesale who have started the new way without telling anyone and only a few people within PlusNet know about it.
Speak to you next week. Have a good 1.
Mnay Thanks again