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taking £6 a month extra

crawfy
Hooked
Posts: 8
Registered: ‎27-09-2020

taking £6 a month extra

Hi I notice that since I upgraded my service via an offer link on my account, Plusnet have been taking a separate £6 direct debit that strangely isn't showing on my bills or account!! 

direct debit is shown as :PLUSNET PLC PAYAC

Any ideas what it's for?

I could probably understand one payment, as its probably pro-rata for signing up mid billing but not the other 2 months.

 

3 REPLIES 3
Mustrum
Community Veteran
Posts: 3,607
Thanks: 1,088
Fixes: 77
Registered: ‎13-08-2015

Re: taking £6 a month extra

Have you got a PN mobile sim?

crawfy
Hooked
Posts: 8
Registered: ‎27-09-2020

Re: taking £6 a month extra

hi, no, not had PN mobile for a couple of years now..

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
Fixes: 481
Registered: ‎01-01-2012

Re: taking £6 a month extra

Afternoon @crawfy 

Something sounds quite odd there.

Any chance you can drop me a PM with your full address and postcode so I can do some digging?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team