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At the end of my tether. Appalling customer service. Ideas?

Gavo12345
Newbie
Posts: 1
Registered: ‎08-07-2023

At the end of my tether. Appalling customer service. Ideas?

Hi all,

I am at the end of my tether. I have done nothing wrong, however Plusnet have made a series of errors and I am now being chased by a debt collection agency. I don't even have an account I can log in to anymore.

For someone who is very careful with money, this is very stressful. I've been assured repeatedly that the issue would be taken care of, until the last time I phoned when the agent clearly had no idea what to do. I asked for a manager call back. They tried once and I missed the call, and I'm now getting messages saying that my complaint will be closed. I can't keep it open because I don't have an account to log into!

Any ideas how I can resolve this mess that Plusnet have created? Just cannot believe that I'm being chased by debt collectors. I owe Plusnet no money and have done nothing wrong at all.

Thanks for any suggestions.

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,921
Thanks: 5,311
Fixes: 421
Registered: ‎30-06-2016

Re: At the end of my tether. Appalling customer service. Ideas?


Moderator’s Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: At the end of my tether. Appalling customer service. Ideas?

@Gavo12345 I'm really sorry to see this, there should still be an account to log into even if you've cancelled.

 

I've sent you a PM, please reply back with the details I've asked for when you can and I'll be able to help. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team