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re overcharged bill before contract ends

glesgajohn
Rising Star
Posts: 154
Fixes: 1
Registered: ‎07-10-2015

re overcharged bill before contract ends

my contract expies 2/9/2023
i upgraded my contract on 3/8/2023
before contract expired
i am now been charged

Your last bill on 2nd August 2022 for
£40.25
will be taken on or around
9th August 2022
can someone  check this please

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,943
Fixes: 1,434
Registered: ‎21-04-2017

Re: re overcharged bill before contract ends

Hi there,

I can see that your new contract hasn't gone through yet because the product change to fibre extra is still pending in our supplier systems. That's due to happen on 10.08.022 so all being all your new contract and pricing will begin from then. This means that your next bill in September will have more discounts than normal to reflect this. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team