prepaid reward card
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20-06-2020 12:24 AM
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Is anyone able to help please?
Thank you
Fixed! Go to the fix.
Re: prepaid reward card
20-06-2020 11:37 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
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If it fixed it click 'This fixed my problem'
Re: prepaid reward card
23-06-2020 4:17 PM
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Can anyone help or point me in the direction of who to contact please?
Re: prepaid reward card
25-06-2020 12:39 PM
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Hello @glayzell91,
Thanks for reaching out to us here.
I'm sorry you've had some trouble with redeeming your cashback, ‘We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, please get back to us here.
Thanks.
Re: prepaid reward card
08-07-2020 11:30 PM
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Apologies for the late reply, I was unfortunately taken to hospital abruptly. I got back yesterday but sadly have still not received anything about the prepaid card.
![Sad Sad](/html/@5863905B9AC6EE4F2B28C1A2965ABC0C/images/emoticons/sad.gif)
Is there anything you can do for me please?
09-07-2020 8:19 AM
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Hi there @ glayzell91,
Thanks for getting in touch, I hope you're better and it wasn't too serious.
I've looked into this and have responded here.
Let me know if you have any further queries.
Thanks - LF
Re: prepaid reward card
09-07-2020 12:35 PM
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My fibre unlimited line was activated on 19/06/20. Part of the deal was a reward card for £60. I have not yet received a claim email which is sent 10 working days after activation - I have checked in spam/junk and this has not arrived.
Please can you advise as this was the incentive that made me choose you over Talk Talk, which offered me fibre at the same price.
Thanks
Re: prepaid reward card
09-07-2020 1:22 PM
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Re: prepaid reward card
09-07-2020 1:23 PM
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Re: prepaid reward card
09-07-2020 5:04 PM
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Hi there @ siennakate,
Thanks for getting in touch, I appreciate your query and apologise for the wait times and difficulty contacting us.
I have looked into your query and have responded here.
Let me know if you have any further queries.
Thanks - LF
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