I've just been connected to virgin media FTTD and I need to close my PlusNet account and get my phone line disconnected.
My contract is finished, and I've been billed for the next month at the higher rate will I get a refund when I leave
Fixed! Go to the fix.
Assuming that you have moved to the Virgin cabled service then this is not a simple transfer and quite possibly has not resulted in Plusnet being advised that you are leaving. Have you contacted Plusnet and cancelled their service? If not then I suggest that you do so.
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Re: leaving plusnet
@unclesid If you have not already told them you are leaving, I expect they will require 2 weeks notice of cancellation so you will have to pay up to that point so you may get a refund for part of the next month. You won't get your final bill until around 3 weeks after the service is cancelled, so quite a wait until you know if the billing is correct.🤔