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leaving plusnet

FIXED
unclesid
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎20-01-2015

leaving plusnet

I've just been connected to virgin media FTTD and I need to close my PlusNet account and get my phone line disconnected.

 

My contract is finished, and I've been billed for the next month at the higher rate will I get a refund when I leave

 

regards

3 REPLIES 3
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: leaving plusnet

Fix

@unclesid 

Assuming that you have moved to the Virgin cabled service then this is not a simple transfer and quite possibly has not resulted in Plusnet being advised that you are leaving. Have you contacted Plusnet and cancelled their service? If not then I suggest that you do so.

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RealAleMadrid
Aspiring Hero
Posts: 2,696
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Registered: ‎07-07-2009

Re: leaving plusnet

@unclesid  If you have not already told them you are leaving, I expect they will require 2 weeks notice of cancellation so you will have to pay up to that point so you may get a refund for part of the next month. You won't get your final bill until around 3 weeks after the service is cancelled, so quite a wait until you know if the billing is correct.🤔

unclesid
Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎20-01-2015

Re: leaving plusnet

All sorted many thanks