Something's gone wrong
I am coming to the end point of my contract and i have had an email mentioning about upgrades and i can find this under my account. When i go to this section i get the following error:
'You can't change your products for the moment, you already have a product change in progress.'
It looks like i am not the only one who has had this issue. Is it possible that this can be changed? It would be good if i can see what my options are.
Re: Something's gone wrong
Welcome to the forum, @xfire98185 . You are quite correct, this seems to happen to almost anyone who hasn't logged into their account after they have had an upgrade/add-on/change of contract. For some inexplicable reason, the automatic system which is supposed to clear this message fails to work and there is never an explanation.
Your best bet is to call in, but be prepared for a lengthy wait.