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increased bill

FIXED
matthew2761
Newbie
Posts: 2
Thanks: 2
Registered: ‎03-10-2023

increased bill

Good morning,
Hoping some of you can help me out here please.
My bill is usually around £28 per month, however this month it has almost doubled to £46. I know £6.99 of it is P&P for a new router and my contract doesn't end until 18th of this month.

Regards,
Matthew.
3 REPLIES 3
jab1
Legend
Posts: 17,595
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: increased bill

@matthew2761 Have you looked at page 2 (I think it is), which breaks down the charges?

John
MisterW
Superuser
Superuser
Posts: 15,402
Thanks: 5,928
Fixes: 422
Registered: ‎30-07-2007

Re: increased bill

Fix

@matthew2761  John is correct , it's page 2.

The increase is likely due to reverting to the 'out of contract' price. Since you pay in advance and your contract expires shortly, your bill will include part of the month at the increased price. As @jab1 suggests , look at the breakdown on page 2 and compare with a previous months breakdown, particularly the discounts being applied

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

matthew2761
Newbie
Posts: 2
Thanks: 2
Registered: ‎03-10-2023

Re: increased bill

Thank you both for your help. I see it now I've looked at the bill again 😁