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Account Error - Unable to renew contract or upgrade

FIXED
offan
Newbie
Posts: 5
Thanks: 1
Registered: ‎04-10-2023

Account Error - Unable to renew contract or upgrade

Hello,

 

I was wondering if anybody could help me as i am now out of contract and I'm unable to renew or upgrade as I receive an error message on my account that says "You cannot make any changes to your account while there is a phone order in progress."  I don't have any changes on my account.

 

Thanks,

Johnathan

4 REPLIES 4
jab1
Legend
Posts: 18,606
Thanks: 6,054
Fixes: 280
Registered: ‎24-02-2012

Re: Account Error - Unable to renew contract or upgrade

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

John
bmc
Hero
Posts: 3,748
Thanks: 1,310
Fixes: 59
Registered: ‎28-02-2017

Re: Account Error - Unable to renew contract or upgrade

@offan 

You could phone the PlusNet Customer Options Team on 0800 013 2632 to get your new contract sorted. They'll advise what's available. Tell then you can't do it online due to a website error.

 

I believe this number gets answered fairly quickly.

 

Brian

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,186
Fixes: 1,606
Registered: ‎21-04-2017

Re: Account Error - Unable to renew contract or upgrade

Fix

Hi @offan 

I've triggered the order to complete, there are some call features showing in awaiting activation status.

If you check again this evening, the error should have cleared, so you can renew or upgrade.

(edit)

That should be sorted now. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
offan
Newbie
Posts: 5
Thanks: 1
Registered: ‎04-10-2023

Re: Account Error - Unable to renew contract or upgrade

Thanks for the help mate!