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free months come to end and but I`m now being charged too much !!!!

kkkhow
Newbie
Posts: 1
Registered: ‎10-10-2010

free months come to end and but I`m now being charged too much !!!!

I have had my free 4 months and I am now meant to be paying £6.49 so how come I have a direct debit pending for £ 12.99 HuhHuh?Huh
2 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: free months come to end and but I`m now being charged too much !!!!

Welcome to the forum
thats the charge for a market three exchange, what are you on?  http://www.samknows.com/broadband/exchange_search
Community Gaffer
Community Gaffer
Posts: 5,272
Thanks: 593
Fixes: 5
Registered: ‎04-04-2007

Re: free months come to end and but I`m now being charged too much !!!!

Hi,
Our system has you on a Market 2 exchange, so your ongoing price is £12.99, rather than £6.49. 
Kelly Dorset
Broadband Service Manager