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Direct Debit

Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Direct Debit

Even though I left and started a new ISP on the 14th and despite a couple of tickets asking about whether it is all sorted ....... and notified you that the transfer had happened ............ I just received:
Quote
We'll soon be taking a payment of £19.99, for your Plusnet service. This will leave your account on or after 04/10/2010.
This email is for your information only, so you don't need to do anything to complete the payment.  
Your payment details
--------------------
Account name: REDACTED
Direct Debit reference: PNET1304524-1
To see a full record of your payment history, or update your payment and account details online, visit My Account:


Well - no you won't because I have just cancelled it.
6 REPLIES
Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Re: Direct Debit

On checking my tickets I find:
Quote
Dear Mr 'Cash-Cow',
Thank you for getting back to us. It would appead that the account is still open. The first thing to check would be that the new providers did use the MAC key, as once this is used it starts a process of cancelling this account. For us to cancel the account manually please can our cancellations team on 0845 140 6002 Monday to Friday 9am to 5:30pm
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance.
Kind regards,
Untrained CSC

I replied:
Quote
No, you sort it out.
Direct debit cancelled

[self moderated] Grrrrrrrrrrrr
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Direct Debit

Hi Lorenzo48,
I'm not sure why it wasn't cancelled automatically but I have sorted that out for you. Maybe we just didn't want to let you go Wink
Jojo Smiley
Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Re: Direct Debit

ha ha very unlikley.
What made me cross was being asked to sort it out myself.
JoJo - you're great but the people on the ticket system are pulling you guys down.
Thank you for sorting it. Good luck with your carreer at PN.
I'm off now it's all sorted. Take care, have fun.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Direct Debit

Hi Lorenzo48,
Thanks, but I know you won't be able to keep away from us, especially me Wink
magnetism2772
Grafter
Posts: 983
Registered: 06-06-2010

Re: Direct Debit

with insider knowledge of bt systems
and being an important aspect of communication between plusnet and
their customers
i  should think your very much desirable
known for being helpful in numerous situations
in a nice and impressive manner.
i'm sure your appreciated, acknowledged and make an impact
Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Re: Direct Debit

Quote from: Joanne
Hi Lorenzo48,
Thanks, but I know you won't be able to keep away from us, especially me Wink

Looks like you are right again JoJo, my favorite plusnet staffer.  Kiss
Today I received a letter (in addition to the emails) asking me to update my payment details or my internet would be restricted.
Like to see you try  Wink
BT wholesale dsl checker - tell accounts to give it a go  Roll eyes
I am not going to ring up or update anything - they can keep sending letters and I look forward to the one threatening me with court action  Grin