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compensation

forumtalker
Dabbler
Posts: 19
Registered: ‎05-09-2015

compensation

Our broadband was off for over a week.  How is our account adjusted?

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,841
Thanks: 5,273
Fixes: 421
Registered: ‎30-06-2016

Re: compensation

@forumtalker 

See https://www.plus.net/help/legal/automatic-compensation/

Moderator and Customer
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forumtalker
Dabbler
Posts: 19
Registered: ‎05-09-2015

Re: compensation

Thanks Baldrick.  I didn't harass Plusnet as I know they do their best, but then the thread was closed after 'inactivity'.  They  have never formally advised me that the service has been fixed.  No automatic  compensation has been indicated despite a total loss of service for a week followed by intermittent connections until it seemed to be back to normal.   Perhaps there's a backlog....

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: compensation

Hi there!

I'm really sorry to see your broadband stopped working and we haven't provided compensation yet.

I've manually added the compensation credit which you'll receive an email about in 2 hours.

Let me know if there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet