change to ee and emails

[#1]

Maybe my reply was too long. It included the Log Tab data. Here is the error message without the log tab data:

[ERROR] - An error occurred. Account: "mail.plus.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "relay.plus.net", Port: 587, TLS: No (1.0), Error message: "Authentication failed. You may have entered incorrect username and password. Open Account Properties and make a correction. Login (failed). C: {PasswordOrCredentials}; R: 535 ...authentication rejected" For more details look in "Log" tab - error messages are marked in red color.

[#2]

Error message when trying to send:

[ERROR] - An error occurred. Account: "mail.plus.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "relay.plus.net", Port: 587, TLS: No (1.0), Error message: "Authentication failed. You may have entered incorrect username and password. Open Account Properties and make a correction. Login (failed). C: {PasswordOrCredentials}; R: 535 ...authentication rejected" For more details look in "Log" tab - error messages are marked in red color.

[#3]

@davidheaf your client is still configured for relay.plus.net!

As I said earlier , if your email has already migrated to Greenby

then change your outgoing (smtp) server setting in your email client to relay.force9.net 

[#4]

That change plus some port and username changes advised by my email provider greenby.com seems to have cured the 'send' problem . . . at least fornow!

Many thanks!

David

[#5]

plus some port changes ?

@davidheaf what change of port was suggested ? 

[#6]

These are the ports and setttngs that worked for sending emails:

Incoming Mail (POP3)
Account Type: POP3
Incoming mail server: mail.plus.net
Port: 995
Encryption method: SSL/TLS
Username:  [Removed]
Password: Your email account password

Outgoing Mail (SMTP)
Outgoing mail server: relay.force9.net (NOT mail.enmail.co as Greenby support suggested)
Port: 465
Encryption method: SSL/TLS
My outgoing server (SMTP) requires authentication: Yes
Username:  [Removed]
Password: Your email account password

This config has been OK since 11.00 hours on 28 May. I hope it is not metastable!

Thanks again for your help.
 

Moderators Note: Personal information removed