change to ee and emails

[#1]

hi

 im looking to change to ee to keep my landline.. if i change will i still be able to get plusnet emails or will they stop the day i change.. 

[#2 · Accepted solution]

@rehtnap2023 if your Plusnet email has migrated to Greenby then you will still have access to it after you transfer to EE.

If it hasnt migrated yet, then you will lose access once the tranfer to EE completes. 

[#3]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#4]

I have had full fibre installed this morning. EE is the service provider. The router is showing the internet is connected.  Now my plus.com email address does not work. Here is the error message

[ERROR] - An error occurred. Account: "mail.plus.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "relay.plus.net", Port: 587, TLS: No (1.0), Error message: "The SMTP server rejected all recipients. SendMail (failed). C: RCPT TO:<[Removed]@[Removed].plus.com>; R: 550 <[Removed]@[Removed].plus.com> recipient rejected - relay denied" For more details look in "Log" tab - error messages are marked in red color.

David Heaf

Moderator's note by Mike (Mav): Personal information removed from a public forum.

[#5]

@davidheaf 

has your email already migrated to Greenby ?

if so , then try changing your outgoing (smtp) server setting in your email client to relay.force9.net 

[#6]

Thanks. I tried changing relay.plus.net to relay.force9.net but no luck. I can receive emails. Plusnet sent the following this afternoon:

We're sorry to hear you're leaving us Here's what you need to know

Hello David, Account username: dheaf Phone number affected: 3181 We're sorry to hear you're leaving us. Another service provider has told us that you want to move your broadband and phone away from Plusnet. Your broadband and phone service is scheduled to transfer automatically on 26th May 2026 and will result in the cancellation of your Plusnet account. This means that on this date, your services will be taken over by your new provider and you won't need to contact us to cancel your service with us. If something isn't right and you would like to speak to someone about your account, please call us for free on 0800 073 3057 from a landline or mobile.   Before you leave Plusnet   Before your broadband and phone services move there are some things you need to know.   Your broadband and phone services   Moving your broadband and phone services means our support team will no longer be able to help if something goes wrong with your connection. You will also lose the following services if you have them enabled as part of your broadband and phone package: Your Static IP Any Plusnet domains you have Plusnet Protect Any Call Plans you have Any Call Features you have set up Your Plusnet Webmail account   Information about other Services   Because you're cancelling your Plusnet account, the following services and features will be affected: Line Rental Saver - If you have our Line Rental Saver, please be reminded that this is non-refundable.   When you leave Plusnet   You'll receive a cancellation bill with the charges you need to pay.   Your cancellation bill   Your cancellation bill will include: The charge to cancel your services, if applicable A final charge to cover your services for the period between your previous bill and the transfer date, if applicable Any applicable charges for broadband and phone usage in the period between your previous bill and the transfer date We'll use the details stored on your account to take the payment. If you pay by Direct Debit please don't worry about cancelling it, we'll take care of it once all your charges have been paid.   Any questions?   We've got a team of Plusnet advisors to answer any questions you have about leaving. Call us for free on 0800 073 3057 between 8am-8pm Monday-Friday or 9am-7pm on Saturdays and 9am-6pm on Sundays. We'd like to thank you for using Plusnet and we're really sorry to lose you.   Best wishes, Mark Carberry Customer Operations Director www.plus.net

[#7]

@davidheaf 

has your email already migrated to Greenby ?

[#8]

I think my email has been migrated to Greenby. I got this message from them in December :

"We’re excited to welcome you to Greenby, the new home for your Plusnet email! The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your Plusnet email address with the same login details."

I can also access Greenby webmail.

It was all going OK until Openreach came this morning and installed fibre and connected an EE router. The old BT number phone works on that router if plugged directly in to it but not if I try to use the adapter they supply with the router. The adapter is supplied so that the base station of the DECT cordless phone can be some distance from the router.

Sending email continues to be the main issue now.

[#9]

I can also access Greenby webmail.

That doesnt mean anything, all accounts can use Greenby webmail.

"We’re excited to welcome you to Greenby, the new home for your Plusnet email! The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your Plusnet email address with the same login details."

That does sounds like you've been migrated but the acid test is can you login to the Greenby portal (www.greenby.com) with your Plusnet username & password ?

It was all going OK until Openreach came this morning and installed fibre and connected an EE router.

Is your email client set to use authentication on the outgoing server ? use the same credentials as for incoming

[#10]

---

---

@davidheaf wrote:

I think my email has been migrated to Greenby. I got this message from them in December :

"We’re excited to welcome you to Greenby, the new home for your Plusnet email! The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your Plusnet email address with the same login details."

I can also access Greenby webmail.

It was all going OK until Openreach came this morning and installed fibre and connected an EE router. The old BT number phone works on that router if plugged directly in to it but not if I try to use the adapter they supply with the router. The adapter is supplied so that the base station of the DECT cordless phone can be some distance from the router.

Sending email continues to be the main issue now.

---

But have you logged in to the Greenby portal at Greenby.com with your Plusnet username and password? I believe you may need to do this at least once in order to properly 'set up' your Greenby account.

May be a silly question, however: Have you plugged the supplied ATA into one of the Ethernet ports on your router, not the Phone socket as with the old BT phone?

[#11]

No it never has been set to use authentication since I started my PlusNet account in 2009. So I tried setting it to use authentication and it WORKED!!

A warm thanks, MisterW

[#12]

@davidheaf 

No it never has been set to use authentication

You didnt need to (although you could) when you had Plusnet broadband because the server recognised if you were connecting from a 'Plusnet' IP address. Now you are connecting from a non-plusnet IP you must use authentication.

[#13]

Well it has wrorked OK for a day, but today Thur 28 May I cannot send emails despite SMTP set to 'needs authorisation' and the same password and username as yesterday. The nightmare resumes. My account is migrated to Greenby. My broadband is from EE. 

[#14]

What error is reported when trying to send ?

[#15]

I posted a reply to this but it does not show in the forum thread. Maybe I am no longer able to post to this forum?