You can't change your products for the moment, you have an order which is currently being processed.

[#1]

Hi, I hope you can help with this:

"You can't change your products for the moment, you have an order which is currently being processed. Please try again later"

I get this message every time I try and view my account, and am unable to look at my upgrade options.

Thanks

[#2]

@CCDutton 

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.