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Billing
01-03-2026 4:06 PM
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Hi my bill is today and payment March 1st (happy st David's day ) yes I'm Welsh . I can't make payment till Monday 9th march . Will my services be ok till that date or will you restrict my services
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Re: Billing
02-03-2026 4:21 PM
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Hi @Waynej,
Happy belated St David's Day
As laid out in the Broadband and home phone failed payment process on our help page, you will generally have 14 day grace period from the initial failed payment before service would be restricted. So you should be ok if you are making a payment on 9th March for the full amount.
Alex
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