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You already have a change in progress

Mykehawkeye
Newbie
Posts: 1
Registered: ‎12-08-2023

You already have a change in progress

Hi, having the same issue as others, if I try to look at any products it says I can’t due to already having a change in progress which I don’t have.
3 REPLIES 3
jab1
Legend
Posts: 17,612
Thanks: 5,751
Fixes: 265
Registered: ‎24-02-2012

Re: You already have a change in progress

@Mykehawkeye All I can say is:

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: You already have a change in progress

Hi @Mykehawkeye I've removed an account change that was stuck in the system so you should now be able to make any changes you need to. 

 

Please let me know if there's still any issues at all. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 29,641
Thanks: 6,664
Fixes: 1,485
Registered: ‎11-01-2008

Re: You already have a change in progress


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'