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Return NEW Hub2

FIXED
Stella-32
Newbie
Posts: 3
Registered: ‎14-08-2023

Return NEW Hub2

Previous replies misunderstood that the hub is new. Sent in error for new account after I had already received  one and set it up. It's in the  box as it arrived,  unopened. There's a return address on the box, but I'm not sure if that just sends it for recycling. It's Supplies Depot, ....Northallerton  and I want to make sure it goes to  Plusnet  to be used as new, not recycled.

5 REPLIES 5
jab1
The Full Monty
Posts: 20,684
Thanks: 6,873
Fixes: 307
Registered: ‎24-02-2012

Re: Return NEW Hub2

See my reply to your original post.

John
Dan_the_Van
Superuser
Superuser
Posts: 3,703
Thanks: 1,994
Fixes: 104
Registered: ‎25-06-2007

Re: Return NEW Hub2

@Stella-32 

Follow this link https://www.royalmail.com/track-my-return#/details/2886 there is a "Received multiple devices" option

HTH

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 20,684
Thanks: 6,873
Fixes: 307
Registered: ‎24-02-2012

Re: Return NEW Hub2

As advised on the original topic.

John
Dan_the_Van
Superuser
Superuser
Posts: 3,703
Thanks: 1,994
Fixes: 104
Registered: ‎25-06-2007

Re: Return NEW Hub2

After I posted I realised this was not the only thread by the same member for this topic, this is why double posting the same issue should be avoided.

Dan

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,910
Thanks: 5,969
Fixes: 439
Registered: ‎30-06-2016

Re: Return NEW Hub2

Fix

Moderator's Note


Double posting causes confusion, wastes time and is against Forum rules. This topic is now locked in favour of https://community.plus.net/t5/My-Account-Billing/Return-Hub2/m-p/1933779

Moderator and Customer
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