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What!

npr
Pro
Posts: 1,898
Thanks: 119
Fixes: 9
Registered: ‎21-01-2013

What!

I signed up with Plusnet on the 23/3/22 for unlimited fibre 36Mbps & line rental priced at £22.99 / month.
Looking on member centre today you appear to have me down for £26.54 monthly charge and are taking a further £3.55 this month.

Not a good start Plusnet! Please explain.

5 REPLIES 5
mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: What!

Maybe it's the cpi+3.9% increase
npr
Pro
Posts: 1,898
Thanks: 119
Fixes: 9
Registered: ‎21-01-2013

Re: What!

Not bee told about any increase.

This works out at 15.4% increase.

 

mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: What!

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 439
Fixes: 99
Registered: ‎22-01-2018

Re: What!

Hello @npr

 

I'm really sorry for the confusion over your bill and for the hassle this has caused. 

 

Can you PM me your account username and I will look into this for you.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
npr
Pro
Posts: 1,898
Thanks: 119
Fixes: 9
Registered: ‎21-01-2013

Re: What!

Resolved as a billing error to be corrected at the end of the month. 🤞