Upgrading or changing broadband product.. do it with less than 4 days left

[#1]

I decided to ditch my phone line on next Plusnet product and also get a faster fibre product.

Mistake No1 was not knowing I have to have Open reach come first. This delayed my new service by a week and then fell into a full price period of my old product.. i.e double bill £64 for July!

I asked customer service about this and he explained why.. as a gesture he credited me the difference although it would not reduce the July bill.. only August bills onwards.

Lesson? Give yourself a bit more time in advance .. if changing products, next time.

[#2]

@grazuncle I assume from that that you changed from FTTC to FTTP?

[#3]

@grazuncle 

Direct debit pay demands are set up by Plusnet before the last 4 days before they are claimed, so even if you had renewed on your old deal you would probably have had the same situation, that is, a bill with a large out of contract element this month and a credit next.

I would recommend that contract updates or changes are negotiated in the week after the last payment for the expiring contract has been taken. Remembering of course that you are billed a month in advance.

[#4]

I don't know the actual name but presumably

[#5]

@grazuncle You must know what you were ordering?

[#6]

I don't mind settling up later with credit but it was explained to do things like this earlier

[#7]

Im sorry about that.. I'll try better next time