cancel
Showing results for 
Search instead for 
Did you mean: 

Unexpected price hike.

MartinGay95
Dabbler
Posts: 13
Registered: ‎09-08-2017

Unexpected price hike.

My 18 month contract had ended and when I went to the "change product" page it said that my out of contract price is £31.99 (see attachment). However for that month I was charged £40.72 can someone please tell my why?

 

Also, as I was out of contract I tried to get on the £27.50 deal for the Unlimited Fibre Extra but was told that that is for new customers only. That's a bit disappointing.

 

Thanks, Martin.

3 REPLIES 3
pjmarsh
Superuser
Superuser
Posts: 4,028
Thanks: 1,573
Fixes: 20
Registered: ‎06-04-2007

Re: Unexpected price hike.

Do you have any phone packages?  What does the invoice list the charges as?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Unexpected price hike.

Hi @MartinGay95 thanks for getting in touch.

 

I am sorry to hear that your most recent bill has come as a surprise. I have reviewed the bill and explained the costs here.In regards to the re contract offer I can see that this has been dealt with by our Customer Options department.

 

If there is anything else I can look into please let me know.

 

Thanks

MartinGay95
Dabbler
Posts: 13
Registered: ‎09-08-2017

Re: Unexpected price hike.

Thanks.

 

This has all been cleared up for me.

 

Did me proud. ;0)