Unexpected price hike.
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Unexpected price hike.
21-03-2019 2:30 PM
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My 18 month contract had ended and when I went to the "change product" page it said that my out of contract price is £31.99 (see attachment). However for that month I was charged £40.72 can someone please tell my why?
Also, as I was out of contract I tried to get on the £27.50 deal for the Unlimited Fibre Extra but was told that that is for new customers only. That's a bit disappointing.
Thanks, Martin.
Re: Unexpected price hike.
21-03-2019 2:42 PM
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Do you have any phone packages? What does the invoice list the charges as?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unexpected price hike.
21-03-2019 3:44 PM
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Hi @MartinGay95 thanks for getting in touch.
I am sorry to hear that your most recent bill has come as a surprise. I have reviewed the bill and explained the costs here.In regards to the re contract offer I can see that this has been dealt with by our Customer Options department.
If there is anything else I can look into please let me know.
Thanks
Re: Unexpected price hike.
22-03-2019 8:53 AM
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Thanks.
This has all been cleared up for me.
Did me proud. ;0)
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