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Unexpected price hike.

MartinGay95
Dabbler
Posts: 11
Registered: ‎09-08-2017

Unexpected price hike.

My 18 month contract had ended and when I went to the "change product" page it said that my out of contract price is £31.99 (see attachment). However for that month I was charged £40.72 can someone please tell my why?

 

Also, as I was out of contract I tried to get on the £27.50 deal for the Unlimited Fibre Extra but was told that that is for new customers only. That's a bit disappointing.

 

Thanks, Martin.

3 REPLIES 3
Superuser
Superuser
Posts: 3,129
Thanks: 807
Fixes: 7
Registered: ‎06-04-2007

Re: Unexpected price hike.

Do you have any phone packages?  What does the invoice list the charges as?

Plusnet Help Team
Plusnet Help Team
Posts: 382
Thanks: 46
Fixes: 32
Registered: ‎06-08-2018

Re: Unexpected price hike.

Hi @MartinGay95 thanks for getting in touch.

 

I am sorry to hear that your most recent bill has come as a surprise. I have reviewed the bill and explained the costs here.In regards to the re contract offer I can see that this has been dealt with by our Customer Options department.

 

If there is anything else I can look into please let me know.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

MartinGay95
Dabbler
Posts: 11
Registered: ‎09-08-2017

Re: Unexpected price hike.

Thanks.

 

This has all been cleared up for me.

 

Did me proud. ;0)