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Unexpected bill

Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Unexpected bill

Hello

My bill for this month has gone up by over £12, Why has this happened?

6 REPLIES 6
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Unexpected bill

Thanks for your post @Nezzac

I'm sorry to see your bill's higher than you'd expect.

I'd recommend having a look at the breakdown of your bill by going Here but if you need further help, feel free to let me know.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: Unexpected bill

I don't understand what these additional call charges are?

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Unexpected bill

Is there a breakdown of calls if you scroll down onto the next pages? It may be towards the bottom of the bill 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: Unexpected bill

Yes there is and I've spent £2.95 on calls so am totally mystified as to why I'm being charged so much.

Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: Unexpected bill

Any ideas?

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Unexpected bill

Thanks for getting back to me @Nezzac and apologies for the delayed response.

I've dropped you an email under the ticket ref 220936781 which I hope helps.

If you're not seeing what I'm seeing, could you private message me a screenshot showing the bill you're looking at?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet